招聘&找人【深圳以周边 wfh】应用支持工程师和项目经理

新加坡公司 Ascentis 招聘应用支持工程师和项目经理

工作性质

全职

工作地点

平时居家办公，但是需要在深圳或者深圳周边 1 小时路程范围内，偶尔需要去现场办公

英语要求

能熟练读写

薪资范围

面议

简历投递邮箱：（请准备一份英文简历，谢谢）

2292042@qq.com

About Us

A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that’s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together – you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.

岗位 1： Senior/ Application Support Engineer

• Contract | Full Time
• Executive | Entry Level
• Diploma | Bachelor's Degree or equivalent

Job Description

• Identify, investigate and resolve technical issues of Ascentis application products to teams within the organization and to external clients
• Responsible for the investigation, workaround resolution, root cause analysis, major incident management
• Manage ticketed query system (JIRA) and ensure comprehensive database of queries and resolutions is kept up to date
• Provide a high level of service to our customers and adhere to our strict SLAs for response and restoration times

Qualifications

• Proficient with ASP.NET, VB.NET, TSQL, MS SQL Server, .NET Framework, JQuery, Javascript, CSS, Web Services, XML
• Experience in .NET development and web application development preferred
• Relevant SQL database experience (Prefer MSSQL)
• Critical thinking and excellent problem solving skills with a strong sense of customer commitment
• Excellent verbal and written communication skills
• Highly motivated with the ability to work independently and in a team environment

Additional Desirable Skills

• Experience in Continuous Integration Setup and Automation, i.e. build servers
• Knowledge in networking, security, access controls. (TCP/IP, HTTP, Load Balancers, Firewall & Proxies, Active Directory, LDAP)
• Understand support framework like ITIL, ITSM

岗位 2： Assistant Project Manager / Project Executive

• Full Time
• Executive | Manager
• Bachelor's Degree or equivalent | Graduate Diploma | Diploma

Job Description

• Work with the discipline leads to ensure projects are completed within budget, timeline and scope
• Understand and control project scope, apply change management processes as required
• Collaborate with discipline and project leads to scope and cost for change requests
• Monitor and report/ communicate project health
• Organize and facilitate project team meetings both internal and client
• Produce and communicate weekly action plans
• Collect, organize and communicate project meeting notes and weekly status reports
• Identify, maintain and mitigate project risks
• Oversee successful and timely completion of project milestones/ deliverables
• Good attitude, organized and independent worker with strong desire to learn

Qualifications

• Degree or Qualification in Project Management or equivalent
• At least 3 years of IT project management experience working on creative, development solutions for CRM implementation, eCommerce, CMS and mobile apps
• Have experience with implementation of CRM solutions and integration with other systems such as POS
• Proven organizational and planning skills and must be detail oriented
• Excellent verbal and written communication skills
• Strong desire to learn project management discipline and the emerging web industry
• Independent individual as well as a team member and lead who can lead the resources to timely completion of projects
• Conduct training to the client
• Familiarity with User Experience (UX wireframe)

Additional Desirable Skills

• Knowledge of Agile/ SCRUM and Waterfall methodologies
• Knowledge of design software and programming languages
• PMP and/or SCRUM certification