招聘&找人[医疗外企直招] IT - Network Specialist 杭州/北京

宽松考勤打卡制度；全职；杭州优先，北京亦可。

Company Overview

关于我们 | Laerdal Medical

Job Overview

• Expert in the implementation for hardware, software and networking that spans from pre-sales to delivery with internal and external stakeholders to install, test, and validate product and service as specified by installation standards to achieve maximum functionality and minimize post-installation support requirements
• Provide recommendations on improvements related to integration processes, product, application, documentation
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems as relating to Laerdal products
• Help develop, implement, and document solutions for network issues relating to and supporting Laerdal products
• Provide technical product training and basic user functionality training to Customers and Team Members
• Report enhancement requests received from customers for products & documents
• Travel will vary throughout the year and an expectation of 70% travel is required
• Provide technical phone support to Customers and Laerdal Technical Staff
• This role will work as a hybrid model to be assigned with Preventative Maintenance, inhouse/field repair, support RQI and E-learning from a network perspective

Major Responsibilities

• Deliver networking solutions in China

  • Network setup, software update, system reimage, and repair work in-house or onsite when required.
  • Assist with the development and testing in conjunction with Technical Service Team of new products for operational integrity, networking and functionality
  • Be the local technical contributor/coordinator to the Laerdal Learning Platform. Coordination and implementation of E-learning project

• Deliver technical service in new or existing customers

  • Deliver product installation, PM, product support to end customer
  • Input activities in CRM system according to company policy or process
  • Maintain end customer information in CRM system
  • Provide solutions in a timely manner to all technical issues and maintain excellent customer satisfaction through problem identification, trouble shooting and professionalism with the customer
  • Field and inhouse repair work

• Help desk of product technical requirement

  • Provide first and second line support for standard hardware and software issues relating to Laerdal product and E-learning platform.
  • Provide remote technical support and troubleshooting for customer – seeking to maximize first call resolution rate on requests to the Help Desk.
  • Escalate any issues that cannot be immediately handled to the Technical Service Team in a proactive manner and revert to customers when information is known

Qualifications

• Bachelor of computer engineering or network engineering bachelor’s degree.
• IT or technical certificates such as A+, Network+, Server+, Security+, CCNA, CCDA, Microsoft MCSE, Cisco CCIE Routing.
• Experience working with Local Area Networks and Wide Area Networks, Wireless Access Point and Wireless LAN.
• Fluent of English communication.
• Help desk experience in a call center environment
• Strong networking and IT skills. • Excellent communication skills and problem-solving attitude.

Preferred Skills

• Advanced IT skills with networking experience would be desirable.
• Experience with servicing biomedical products and learning platform would be desirable
• Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

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